FAQ

Cost of certain items?

  • Some item prices are susceptible to minor changes due to the following possible reasons: 

- Seasonal change​

- Changes due to global supply and demand

- Standard daily price change

(Items of the likes of: Seafood, Fish, Fresh meats)

You will be contacted prior to your order being confirmed to inform you of a price change if any. Products labeled ''Medium price/Prix Moyen'' show an average price for said item. You should expect it to be different to the price shown on the shop.

Can't find what you are looking for?

Working with dozens of suppliers in France, we have thousands of products at our fingertips which is unfortunately to many to add to our store. If you are looking for something specific which you can't find... send us a message via the chat tab bellow or when you arrive at the checkout page before placing your order, add a note with your request and we will contact you to see what we can do!

How does the delivery work?

  • Deliveries are carried out every Thursday from 09:00 – 15:00 (please contact us for special requests)

  • Deliveries in Warsaw (Bespoke options available, please contact with information to receive a quote)

How much is delivery?

  • Delivery within Warsaw is free ON ORDERS ABOVE 100zl, 15zl delivery fee will be applied at invoicing stage if order is below 100zl

  • Bespoke delivery’s prices vary (Please contact with enquiry)

Where does the food come from?

All products come directly from the largest market in the world located in Paris, France or from different small suppliers. The products themselves come from all over the world, we have almost endless possibilities with what we can provide, all you have to do is ask!

Is the food fresh?

All of our ‘’fresh’’ products are as fresh as can be. We hold no stock so you can be sure that if you order, for example: Wild Seabass 1/2kg, that it was in the Atlantic sea just a few days before!

How can I pay for the goods?

You can pay for the goods in any convenient way:

 

  • Card payment upon receiving your order

  • Payment by bank transfer online

 

(Payment via the website is not possible due to potential small changes in weight for items sold by the KG – this is to assure that you only pay for what you get)

How will my order be packed?

Using recycled boxes, you order is packed in our cold room before being loaded into a refrigerator truck at + 2-4 ° C for delivery. This method helps not to freeze the products and keep them chilled. We take great care in ensuring the cold chain is never broken to assure product quality and freshness.

Wholesale information

We currently provide over 100 hotels, restaurants and other establishments in Poland. If you are interested in working with us please contact Bernard on +48 728 423 903 or by mail freshfood.poland@gmail.com

Other questions

We'd be more than happy to answer them! You can reach us via the contact details below.

 

Official signs & appellations

Quality guaranties of many of our products and what they mean:

The protected geographical indications (PGI) identify an agricultural product, raw or processed, which quality, reputation or other characteristics are linked to its geographical origin.

The PGI applies to agricultural, agro-food and wine sectors.

PGI is related to skill. It is not self-created; rather, it confers protection on an existing production, thereby giving protection not only at national, but also at international level.

PROTECTED GEOGRAPHICAL INDICATIONS

 

The PGI can be based on the reputation of the product, which means, the sense of a strong recognition by the public at any given time, and which must be associated with a skill or a specific quality attributable to the geographical origin.

The rules for preparing a PGI are listed in the specifications and are subject to control procedures implemented by an independent body approved by the INAO.

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IGP (PGI)

L’Appellation d’origine protégée (PDO) stands for a product for which the principal steps for production are done following a well-established technique within the same geographical area, which gives the product its characteristics.

It is a European symbol that protects the name of the product all over the European Union.

The Appellation d'Origine Contrôlée (AOC) refers to products meeting the criteria of the PDO and protects the denomination on the French territory. It constitutes a step towards the PDO, now Europe-wide sign. It can also relate to products not covered by European regulations (e.g. forest products case).

L’APPELLATION D’ORIGINE PROTÉGÉE

It is the notion of soil (terroir) that is the basis of the concept of Appellations d’origine - AO.

A terroir is a specific geographical area where production takes its originality directly from the specific nature of its production area. Terroir is based on a system of interactions between physical and biological environment, and a set of human factors within a space which a human community built during its history with a collective productive knowledge. There are elements of originality and typicality of the product.

The rules for preparing an PDO are listed in the specifications and are subject to control procedures implemented by an independent body approved by the INAO.

AOP/AOC (PDO)

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The Label Rouge is a national sign, which refers to products which by their terms of production or manufacture have a higher level of quality compared to other similar products usually marketed.

Quality, in this case, refers to all the properties and characteristics of a product that give it its ability to satisfy explicit or implicit needs.

In addition to the sensory characteristics and their perception, of the Label Rouge product by the consumer, the superior quality is based on:

  • production conditions, which differ from the conditions of production of usually marketed similar products,

  • product image in terms of its conditions of production,

  • elements of the presentation or service

The monitoring of compliance with these requirements and product traceability is ensured by an independent certification body on the basis of a monitoring plan approved by the INAO.

Monitoring of maintenance over time of the high eating quality is ensured by performing regular sensory analysis and organoleptic tests that compare the Label Rouge product with the current product.

LABEL ROUGE (Red Label)

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Organic farming is a production method that combines best environmental practices, respecting biodiversity, the preservation of natural resources and the assurance of a high level of animal welfare.

Throughout the industry, operators engaged in the mode of production and biological transformation meet strict specifications that emphasizes non-polluting environmentally friendly processes that respect the ecosystem and animals.

It is also a mode of production which exclude the use of GMOs and which limits the use of inputs. Rather, it focuses on the use of natural and renewable resources in the context of agricultural systems organized at the local level, and strictly limiting the use of synthetic chemicals.

Finally, organic farming is also keen to strengthen its links with the whole of society: through creation of employment, management participation in planning, preservation and promotion of local skills ...

In summary, the AB is:

  • a system of sustainable management for agriculture.

  • a wide variety of quality food and agricultural products,

  • a source of innovations for agriculture, in an agro-ecological approach

BIO

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AGRICULTURE BIOLOGIQUE